Bioware assured the community that their concerns are not falling on deaf ears, and that efforts are being made to address the controversial loot drop system. Worse still, is the number of problems that have popped up since launch - like the game's curious level scaling bugs, infinite shield glitches and terrible loot grinding systems.
In response to the ongoing issues with Anthem's loot system (and other things), Anthem Community Manager Jesse Anderson (under the username Darokaz) offered a response to players on Reddit, stating that the team isn't happy with the game's loot situation either, and is working hard to rectify it.
"Things used to be a lot friendlier here for dev team members who normally don't talk on social channels or forums". We don't want to say something we can't do or give incorrect information.
Anderson also suggests that the game's developers got a lot less likely to respond to criticism when it's hostile. I don't mind posting here when things aren't so nice, but that's because it's my job. When some people say "be nice or the devs will stop posting" it's 100% true. "Be respectful and constructive with your feedback and more team members will likely reply". "I'll work with the team to get this process better, but we still may miss something from time to time, especially if it is something that gets added to an update late in the process", he wrote. I think far too often people forget that there are human beings behind the games they enjoy (or in this case, don't). Still, it wouldn't hurt at all to retain some civility when moaning about it.
Anderson also addressed the controversy surrounding a recent tweet from the EA Help account, which encouraged Anthem players to report issues they encounter in quickplay missions.
Whether it be the frequency of loot drops, the quality of it pertaining to a player's level, or the overall variety - Anthem's loot has a long way to go before it's at least comparable to other loot shooters available today. Issues like the Masterwork Embers not dropping I can quickly bring to the attention of the team and we can get fixed.
BioWare's head of live service Chad Robertson agrees that the game's loot balance needs work. Yes, and the team is committed to making improvements and releasing new content ... The thread criticizes several issues with Anthem and BioWare's response to them, concluding with a promise that "we still believe in this game". Maybe - but being a dick about it on the internet probably won't.