"I don't understand it yet myself", Fitzgerald said.
Still, Straub says Jayme's case gives several lessons.
"The whole nation loves her and is so proud of her and admires her so much for surviving everything that she's done", Smart said.
Investigators are trying to determine how Jayme escaped from Patterson's home, Fitzgerald said.
About three years ago, Patterson worked at the Jennie-O Turkey Store plant in Barron - where Jayme's parents were employed - and then quit, saying he was moving, company President Steve Lykken said. Neighbour Daphne Ronning told the Milwaukee Journal Sentinel that the parents moved away but that Patterson and his older brother, Erik, continued to stay in the cabin.
Authorities have said they don't believe Patterson crossed paths with Jayme's parents there.
Closs vanished October 15 after her parents were gunned down inside their home in Barron County, located about 80 miles northeast of Minneapolis. Jayme was nowhere to be found.
Both the woman and the neighbour recognised the teen immediately on Thursday due to the enormous public campaign following her disappearance, Fitzgerald said. When the dispatcher called back, a voicemail greeting indicated the phone belonged to Denise Closs.
Jayme Closs, 13, managed to escape a remote cabin where she had been held against her will after her parents were killed.
The girl's name rose to the top of the FBI's missing persons list, and authorities offered a US$50,000 reward for information leading to her recovery.
Some tips led officials to recruit 2,000 volunteers for a massive ground search on October 23 but it yielded no clues.
Closs was found alive Thursday, Jan. 10, 2019, in the Town of Gordon.
Erik once lived in the same rural cabin in Gordon, Wisconsin where Jayme was held captive.
Little is known about the 21-year-old man accused of kidnapping Wisconsin teenager Jayme Closs as the investigation is underway.
"I'm lost and I don't know where I am, and I need help", Jayme told Nutter, the woman told the station.
They sought refuse with husband and wife Kristin and Peter Kasinskas while the police turned up.
They gave no details on how she escaped except to say Patterson was not home at the time.
"She just yelled, 'Please help me!"
Patterson took measures to avoid leaving evidence at the scene, including shaving his head beforehand, and a shotgun was recovered from the home where Jayme was believed held, Fitzgerald said.
Jayme Closs was missing for 88 days.
They found Patterson in his auto, "driving around", apparently out looking for her, Fitzgerald said.
Patterson's parents divorced in 2008, according to online court records. Jake Thomas Patterson, 21, was arrested and jailed on kidnapping and homicide charges shortly after Closs was found.
Another Aunt, Sue Allard, said she could barely express her joy after learning the news.
"She is doing great", Barron County Sheriff Chris Fitzgerald told "Anderson Cooper Full Circle".
"Jayme is the hero in this case".
Both Jayme and the suspect have made initial comments to authorities, he said.
Finding Jayme alive has brought up a lot of emotions for kidnapping victims and families of missing children.