Fallout 76 customer information gets leaked by Bethesda support

Fallout 76 special edition helmet unboxing and details

Enlarge The yellow"bulb lights up with a tap of the right-side helmet button. That's the only light-up

Support tickets may also include uploaded documents, especially since many Fallout 76 Power Armor Edition buyers have been instructed to upload receipts to claim their replacement bags after that whole Fallout 76 bag debacle last week.

Over the last week, Bethesda has been mired in uproar over a bag. As I pointed out in a November unboxing article, that bag turned out to be "a cheap, flimsy carrying case", but what I didn't realize at the time was that Bethesda had originally advertised a higher-quality canvas bag as part of the $200 set.

When the issue of the bags first arose, Bethesda earned itself fan ire by offering a relatively paltry amount of in-game currency as compensation. "I am receiving every single one of your support tickets on my Bethesda account", said Jessiepie.

It seems like the code of the website sucks as much as the one of the game. That "thread locked" notice went away shortly afterward, with an indication that the data-leak issue had been resolved.

After submitting the tickets, however, the information was passed on to other users thanks to a technical error. Reports have been cropping up saying things like receipt screenshots, names, addresses, and even credit card details are on full display for some hopefully benevolent players.

"Since today's maintenance will be addressing a service issue, there will be no patch notes to share once downtime is complete".

Bethesda has since corrected the problem and made sure consumers couldn't access the information, but a number of Reddit users have noted that they've come across these details. We plan to notify customers who have been impacted.

Just as Bethesda seemingly gains control of its Fallout 76 collector's edition fiasco, it seems as though the company has struggled to keep a lid on customer information.

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