"He did not give me a clear reason for the refusal", Hall said in the complaint.
Hilde Hall said she had been prescribed the medication by a hormone expert prior to visiting the pharmacist, at CVS pharmacy, where she was questioned her loudly in front of other customers.
"I almost started crying in the middle of the store", she recalled.
In her essay, Hall explained why she didn't want to engage with the pharmacist.
"On a recent day in April, I left my doctor's office elated".
She filed a complaint with the Arizona State Board of Pharmacy and asked CVS for a public apology, which she received Friday.
CVS Health released a Friday statement apologizing for the pharmacist's conduct and clarifying that the pharmacist involved "is no longer employed by CVS" for violating company policies.
'CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring, ' he added. The chain said the pharmacist's action "does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care". When she called her doctor's office to explain, the prescription was sent to a nearby Walgreens, where it was filled "without question".
"Hilde said she was almost in tears by how the pharmacist was treating her, and no one should face that kind of judgment".
Hall said the prescription marked her first round of hormone therapy.
"We also apologize for not appropriately following up on Ms. Hall's original complaint to CVS, which was due to an unintentional oversight, " the company said in its statement.
According to AZCentral, Arizona is one of six states that "allows pharmacies and pharmacists to refuse to fill a prescription on religious or moral grounds"; however, the pharmacists are required to inform their employer about any religious convictions in advance. 'I felt like the pharmacist was trying to out me as transgender in front of strangers'. In fact, CVS pharmacists were directly involved in the development of the HRC's resource guide for providing pharmacy care and services to LGBTQ patients.
In addition to an apology from CVS, Hall also sought an assurance that they do not condone discrimination against transgender customers - or anyone else for that matter. The company said the employee had been fired, but did not disclose if it happened immediately or after media reports on the incident.
Walgreens pharmacists are allowed under a company policy to walk away from filling a prescription if they have a moral objection, the company said in a June statement.
After Arteaga complained to the pharmacy board about a Walgreens pharmacist denying her a miscarriage-related prescription because of personal beliefs, the agency began an investigation.