Available to hoteliers by invitation and in select Marriott locations over the summer, Alexa for Hospitality can provide guests with hotel information like pool hours, requests for room service and housekeeping, or a check on airport wait times, all through the Amazon Echo device in their room.
It will let guests temporarily connect to their own personal Amazon accounts, so they can listen to their own personal music collection or audio books. Will it make you more likely to buy Amazon Echo over Google Home? So many of our guests use voice technology in their home, and we want to extend that convenience to their travel experience.
"Guests of Charlotte Marriott City Center and Marriott Irvine Spectrum will be among the first to experience a curated list of Alexa for Hospitality features", Hseih said. The service will do pretty much what you expect. It's also seen as a way of surprising visitors with greater amenities without having to install complicated technology or partner with platforms that have dubious scalability. This integration will be temporary, with the connection automatically cut once a guest checks out.
People at home are increasingly using their voices to ask digital assistants for the latest weather report, to hail an Uber ride, or to play their favorite songs. But guests can't shop at Amazon until they're able to log in with their account.
"We have early tests in market on natural language processing with digital assistants", the Marriott rep added. They will also be able to control the available Skills and update the hotel's information when needed.
As for booking services through channels like Alexa, Marriott isn't going that far (yet, at least).
Alexa can also be configured by hospitality providers to allow guests to control and adjust in-room devices like lights, thermostats, blinds, and TVs to their individual preferences or ask Alexa to play music from popular services including iHeartRadio and TuneIn. Marriott was rumoured to be also testing Apple's Siri for its hotel rooms earlier a year ago but looks like Amazon was the victor here.